Ongoing support
Somebody
picks up.
Launch day is the easy part. The hard part is year three, when the site needs updating before an event, the certificate has expired, and nobody remembers who set any of it up.
The most common thing I hear is that the last person stopped answering.
The designer moved on. The agency got bigger and you got smaller. The nephew who built it went to college. It is nobody's villain story, it just leaves a small business holding a website it cannot open, a domain it cannot find, and an email address it is afraid to touch.
That is the actual product here. Not a maintenance plan. One person who knows how your site was built, still has the keys, and answers when you write.
What it covers
The things that quietly break if nobody is watching.
None of these are dramatic. All of them take a business offline, and all of them happen on the day you are busiest.
It stays up
Hosting, uptime, and the certificate that makes browsers stop warning people away from you.
Nothing expires
Domain and email renewals handled before they lapse, not after somebody notices the site is gone.
It stays current
Software updates and security patches, done quietly, so the site does not slowly become a liability.
There are backups
Real ones, tested, so a bad update or a bad actor costs you an afternoon instead of a rebuild.
Changes actually get made
New hours, new prices, a new team member, a new event. Small edits should not require a project.
If you already have a site somebody else built, that is fine. Support does not require me to have built it.
Three ways to be supported
From "keep the lights on" to "you are my design department."
Most businesses start at the first and move up when they get busy enough to need it.
Keep it running
For when the site is doing its job and you just never want to think about the plumbing again.
- Hosting, domain and professional email
- Renewals handled before they lapse
- Updates, security patches and backups
- Small text and photo edits when you need them
Keep it current
For when the business keeps changing and the site keeps needing to catch up.
- Everything in Keep it running
- An agreed amount of design and content work each month
- New pages, new sections, seasonal changes
- Social graphics and email creative as you need them
The whole thing
For when you would otherwise have to hire someone, and one person who already knows you is a better answer.
- Everything above, without a monthly ceiling on the work
- Print, signage, vehicle graphics and event material
- Campaigns, landing pages and motion
- The annual rebuild when the design needs to move on
Support is monthly, and it is not a contract you have to fight your way out of. Tell me what your year actually looks like and I will tell you which of the three fits, including if the answer is none of them.
Your site
is yours.
The domain is registered in your name. The site is built on WordPress, which nobody owns. The logins are yours to have whenever you ask, and I will hand them over the day you ask without a conversation about it.
Nothing here is designed to make leaving difficult. If a business outgrows me, or finds someone cheaper, or brings it in house, that is a normal thing that should take an afternoon, not a legal letter.
I would rather keep clients because they want to stay. The Gallegos Foundation is in year six on exactly that basis.
How it works
Even if I did not build it.
-
01
Tell me what you have
The website address is usually enough. If you do not know where it is hosted or who owns the domain, I can find most of that from the outside.
-
02
I tell you what shape it is in
What is out of date, what is at risk, what is fine, and what it would cost to look after. Within 24 hours, in writing.
-
03
We move what needs moving
Hosting, domain and email come across without the site going down and without your email missing a message. I have done this migration many times.
-
04
Then you stop thinking about it
Renewals, updates and backups happen without you. When you need something changed, you write to a person, not a ticket queue.
Six years of this
What ongoing support looks like when it actually goes the distance.
Website, hosting, print, motion
Gallegos Foundation
Six years, one person, everything. A foundation with a founder, some volunteers, and a tournament that has to be filled every year.
Before you ask
The questions people ask before they switch.
Someone else built my site. Will you still take it on?
Yes, as long as it is built on something I can work with. I will tell you honestly if it is not, and what your options are, before you pay anything.
Will my email stop working if I move hosting?
No. Email is moved deliberately and separately, and it is the part I am most careful with, because a missed message costs more than a day of downtime.
Am I locked into a contract?
It is monthly. Give me notice, get your logins, and go. I will even help you hand it over cleanly.
Who owns the domain?
You do, in your name, with your details on the registration. I manage it. I do not hold it.
What counts as a "small edit"?
Hours, prices, photos, staff, an event date, a new paragraph. If something turns out to be a bigger job than that, I will tell you before I start, not after.
How fast do you actually answer?
Within 24 hours for anything normal. If your site is down, sooner. You are writing to one person, which cuts both ways honestly: you get me, and only me.
Start here
Send me
the address.
Even if somebody else built it and you have no idea where it lives. I will tell you what shape it is in, what is at risk, and what it would cost to have somebody watching it.